Booking, clients, and retail — one system for medspas and studios.
Custom-built booking, intake, and membership software that retires Vagaro, Mindbody, and a pile of bolt-ons. The front desk runs calmer. The treatment rooms stay fuller.
Client · Lumière Studios
Priya Sharma
Priya Sharma
Gold · 14 moMember since Jan 2025 · auto-renew on
Lifetime
$4,820
Visits
22
last 14 mo
Avg cadence
27d
−3d tightened
NPS
9.4
+0.8 vs studio
Laser · session 3
Apr 04 · Amara L.
Hydrafacial
Mar 19 · Noa R.
Laser · session 2
Mar 02 · Amara L.
Next best action
Laser · series session 4 of 6
Due May 2 · SMS reminder scheduled · auto-booked if not confirmed
24/7 booking capture, including the hours the studio is closed
One-day response from a developer on every engagement
No per-seat SaaS bills — one monthly retainer covers the whole stack
Where we plug in.
Medspas, salons, aestheticians, and wellness clinics. Each one rebuilt around the real flow at the front desk — not the generic SaaS template.
Booking & deposits
Same-day, multi-staff, add-on-aware booking that matches how the room is actually scheduled. Deposits on the appointments that matter.
Book · Hydrafacial · 45 min
/book/hydrafacialHydrafacial · deluxe
45 min · with Amara L. · Studio 2
Client intake & records
Digital intake, consent forms, treatment history, and photo records in one place. Patient-grade security by default, not a $20 add-on.
Client record · Priya S.
Secured · patient-gradeLaser series · informed consent
I acknowledge the treatment plan, risks, and aftercare protocol reviewed with Amara L.
Memberships & packages
Auto-billed memberships, prepaid packages, and gift cards. Recurring revenue stops living in a spreadsheet.
Recurring revenue · ledger
/revenue/membershipsMRR · this studio
$7,240
284 active members · +18 net this month
Gold membership
14 mo active · auto-renew
Laser 6-pack
Pre-paid · session 4 of 6
Injectables credit
Gift card · never expires
Marketing that fires
SMS and email reminders, review asks, and win-backs. Wired straight into the client record — not a disconnected tool with its own login.
Marketing · event feed
wired to client recordFired · 24h
142
across 3 channels
Win-backs
18
booked from SMS
Review rate
62%
5-star priority
“Your results after session 3”
Priya S. · post-laser
Win-back · we’ve missed you
David L. · 14 d no visit
Review ask · post-appointment
Sofia C. · 5-star flow
How a studio engagement runs.
Short. Respectful of the peak hours of the room. Rolled out in slices so the front desk is never caught in a big-bang migration.
Shadow the front desk
We sit with reception and providers to map the real booking and intake flow — including the edge cases the old software forced around.
Build & backfill
Booking, intake, memberships, and the provider app delivered in reviewable slices. Client history migrates cleanly in parallel.
Rollout & coverage
Go-live with coverage during peak hours. Old SaaS retired. An escalation path straight to the developer who built your system.
Built around your booking reality.
Tell us where the front desk bottleneck is. We'll come back with a scope, a timeline, and an honest read on whether custom software is the right move for the studio.